Last updated: June 2026
Who we are
The Wright Exteriors is a sole trader business operated by Francis Wright, providing professional gardening, landscaping and exterior cleaning services across South East London and Kent. For the purposes of data protection law, Francis Wright is the data controller.
Contact: thewrightexteriors@gmail.com · 07802 422376
What data we collect
We only collect personal data you provide directly to us, or that is generated automatically when you visit our website:
- Contact and enquiry data — your name, email address, phone number and message when you submit our contact or quote form.
- Analytics data — anonymised data about how you use our website, collected via Google Analytics 4 (if you give consent). This includes pages visited, time on site, device type and approximate location (city level). We do not collect your IP address in identifiable form.
How we use your data
- To respond to your enquiry and provide a quote for our services.
- To contact you about your booking or job if you become a customer.
- To understand how visitors use our website so we can improve it (Google Analytics only, with your consent).
We do not use your data for marketing emails, we do not sell your data, and we do not share it with any third party except as described in this policy.
Legal basis for processing
- Enquiry and contact data — processed on the basis of legitimate interest (to respond to your request for a quote or information).
- Analytics cookies — processed only with your consent, which you can withdraw at any time.
Cookies
Our website uses the following cookies:
- Google Analytics (_ga, _ga_*) — analytics cookies that help us understand how visitors interact with our website. These are only set if you click "Accept" on our cookie banner. They do not identify you personally.
- Cookie consent (cw_consent) — a cookie we set to remember your cookie preference. This is a strictly necessary cookie and does not track you.
You can withdraw your consent to analytics cookies at any time by clearing your browser cookies, or by contacting us and we will reset your preference.
Third-party services
- Google Analytics 4 — analytics platform operated by Google LLC. Data may be processed in the United States. Google operates under the EU-US Data Privacy Framework. See Google's Privacy Policy.
- Netlify — our website is hosted by Netlify, Inc. Netlify may process server logs. See Netlify's Privacy Policy.
How long we keep your data
- Enquiry and contact data: we retain email correspondence for up to 2 years, then delete it.
- Analytics data: retained by Google Analytics for 14 months by default.
Your rights
Under UK GDPR you have the right to:
- Access — request a copy of the personal data we hold about you.
- Erasure — ask us to delete your personal data.
- Rectification — ask us to correct inaccurate data.
- Restriction — ask us to limit how we use your data.
- Object — object to processing based on legitimate interest.
- Portability — receive your data in a portable format.
- Withdraw consent — withdraw consent for analytics cookies at any time.
To exercise any of these rights, contact us at thewrightexteriors@gmail.com. We will respond within 30 days.
Complaints
If you are unhappy with how we have handled your data, you have the right to lodge a complaint with the UK's data protection authority, the Information Commissioner's Office (ICO): ico.org.uk/make-a-complaint
Changes to this policy
We may update this privacy policy from time to time. Any changes will be posted on this page with an updated date.
The Wright Exteriors